Terms & Conditions
Introduction and Interpretation
“House of Dahab” is a trading style of PG Jewels Limited, a company registered in England and Wales under Company number 14182175 with its registered address at 167-169 Great Portland Street, London, W1W5PF.
In these Terms:
“House of Dahab”,” We”, “Our” and “Us” means PG Jewels Limited;
“Terms” means these terms and conditions; and
“Website” means [www.houseofdahab.com/.uk] or any other website which we may own from time to time.
“you”, “your’ means a prospective customer or a customer
You can contact us by writing to the address at Section 1.1 above, by using the Website contact form, by telephone on the number given on our website from time to time or by email to the email address given on our website from time to time.
Terms & Conditions
These Terms shall govern the sale and purchase of products through our Website.
You will be asked to give your express agreement to these Terms before you place an order on the Website.
These Terms are not intended to affect, and do not affect, any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.
No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.
To enter into a contract through our website to purchase products from us, the following steps must be taken:
Step 1: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout
Step 2: if you are a new customer, you must then create an account with us and log in
Step 3: if you are an existing customer, you must enter your login details; once you are logged in,
Step 4: you must confirm your order and your consent to the terms of this document
Step 5: you will be transferred to our payment service provider’s website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and
Step 6: once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) and these Terms come into force; or we will confirm by email that we are unable to meet your order (in which case there is no contract between you and us).
You will have the opportunity to identify and correct any errors by contacting us immediately by email or by phone before your product is sent to you.
We currently advertise and sell only jewelry and jewelry products on the Website; however, we reserve to right to add or remove products at any time.
We take reasonable steps to ensure that images of our products are depicted as accurately as possible on the Website but some items may appear larger or smaller than their actual size due to screen defaults and photography styles.
We may periodically change the products available on the Website, and we do not undertake to continue to supply any particular product or type of product.
Our prices are quoted on the Website.
We will from time to time change the prices quoted on the Website, but any such change will not apply retrospectively to orders placed before such change.
All prices or other amounts stated in these Terms or on the Website are stated are in UK Sterling and inclusive of VAT and/or sales tax.
If orders are placed outside the UK mainland, you may incur additional costs because of the volatility of interest rates and additional card charges. These are outside our control and we cannot provide any estimates in respect of orders from outside the UK mainland.
There may be instances where prices on quoted on the Website are incorrect; in such circumstances, we will verify the price before the contract comes into force as part of our sale procedures so that the correct price will be notified to you.
In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.
You must, during the checkout process, pay the prices of the products you order.
Payments may be made by any of the permitted methods notified on the Website from time to time.
If you fail to pay to us any amount due under these Terms in accordance with the provisions of these Terms, then we may withhold the products ordered.
If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:
an amount equal to the amount of the charge-back;
all third-party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
an administration fee of 60 GBP including VAT; and
all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees),
and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.
Our policies and procedures relating to the delivery of products are set out in this Section 7.
We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.
We use Royal Mail’s Special Delivery Service for our UK Customers and FedEX for our international customers. It takes 2-3 working days to dispatch the order. However, if you have any urgent orders, you can contact us on what’s app – 07493896863.
We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 2-3 days following the later of receipt of payment and the date of the order confirmation.
For any orders shipping outside UK mainland, you shall be responsible for any taxes or custom duties applicable; and we shall:
not mark any products as “gift” or “no commercial value”; nor
estimate the total amount of taxes or duties that may be due at the time of delivery.
Distance contracts: cancellation right
This Section 8 applies if and only if you offer to contract with us, or contract with us, as a
consumer – that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.
In exceptional circumstances, we may be forced for cancel an order due to:
insufficient stock; or
an inability to deliver to your location; or
incorrectly priced products.
In the event that we cancel an order, you will be notified by email and/or telephone to offer
an alternative or other suitable solutions.
You may withdraw an offer to enter into a contract with us through the Website or cancel a
contract entered into with us through the Website (without giving any reason for your withdrawal or cancellation) at any time within the period by emailing us through the contact page on the Website;
beginning upon the submission of your offer; and
ending at the end of 30 days after the day on which the products come into your physical
possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 30 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them).
In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, you must inform us of your decision to withdraw or cancel (as the case may be), in writing, by means of any clear written statement.
If you cancel a contract on the basis described in this Section 8, you must send the products back to us to House of Dahab, PO BOX 78947 LONDON SE11 9EF or hand them over to us or a person authorised by us to receive them.
You must comply with your obligations referred to in this Section 8 without undue delay and in any event not later than 30 days after the day on which you inform us of your decision to cancel the contract. You understand that you shall incur any additional charges (if applicable) or postage costs for returning the products.
If you cancel an order in accordance with this Section 8, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:
if you chose a means of delivery costing more than the least expensive means of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive means of delivery that we offer;
if your order is shipped outside the UK mainland and you cancel within 14 days, we will refund the standard postage and packing costs you paid as part of that order (if any) but you will be responsible for any additional charges (if applicable) or postage costs for returning the products back to
as otherwise provided in this Section 8.
We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.
Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 8 within the period of 30 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 30 days after the day on which we are informed of the withdrawal or cancellation.
You will not have any right to cancel a contract as described in this Section 8 insofar as:
the products ordered or delivered relate to the supply of bespoke products that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised including engravings, custom stones, custom ring size or combination several different products which are ‘made to order’; or
the products are sent to us worn, soiled, damaged or altered, in which case, they will be returned to you (or to the sender as the case maybe).
For the avoidance of doubt, you will always be responsible for any additional charges (if applicable) or postage costs for returning any products to us, except where we make an error by, for instance, sending you a product that does not match items that you ordered.
Warranties and representations
You warrant and represent to us that:
you are legally capable of entering into binding contracts;
you have full authority, power and capacity to agree to these Terms;
all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and
you will be able to take delivery of the products in accordance with these Terms.
We warrant to you that:
we have the right to sell the products that you buy;
our products and conduct will comply with requirements of the Hallmarking Act 1973;
the products we sell to you are sold free from any charge or encumbrance, except as specified in these Terms;
you shall enjoy quiet possession of the products you buy, except as specified in these Terms;
the products you buy will correspond to any description published on the Website; and
the products you buy will be of satisfactory quality.
All of our warranties and representations relating to the supply of products are set out in these Terms. To the maximum extent permitted by applicable law and subject to Section 10.1, all other warranties and representations are expressly excluded.
Limitations and exclusions of liability
Nothing in these Terms will:
limit or exclude any liability for death or personal injury resulting from negligence;
limit or exclude any liability for fraud or fraudulent misrepresentation;
limit any liabilities in any way that is not permitted under applicable law; or
exclude any liabilities that may not be excluded under applicable law,
and, if you are a consumer, your statutory rights will not be excluded or limited by these Terms, except to the extent permitted by law.
The limitations and exclusions of liability set out in this Section 10 and elsewhere in these Terms:
are subject to Section 10.1; and
govern all liabilities arising under these Terms or relating to the subject matter of these Terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these Terms.
We will not be liable to you in respect of any losses arising out of:
any event or events beyond our reasonable control; and
cancellation of your order pursuant to Section 8.2.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the Website or these Terms.
We do not guarantee that the Website will be compatible with all or any hardware and software which you may use nor that Website will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses and you are advised to take all appropriate safeguards before downloading information or images from the Website.
We do not guarantee that the Website will be available all the time or at any specific time and reserve the right to withdraw or modify the Website at any time.
We may revise these Terms from time to time by publishing a new version on our website.
A revision of these Terms will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.
You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights or obligations under these terms and condition – providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these Terms.
You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights or obligations under these Terms.
No breach of any provision of a contract under these Terms will be waived except with the express written consent of the party not in breach.
No waiver of any breach of any provision of a contract under these Terms
shall be construed as a further or continuing waiver of any breach of that provision or any other provision of that contract.
If a provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions will continue in effect.
If any unlawful or unenforceable provision of these Terms would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Third party rights
A contract under these Terms is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
The exercise of the parties’ rights under a contract under these Terms is not
subject to the consent of any third party.
Subject to Section 10.1, these Terms, together with our delivery policy and our returns policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.
Law and jurisdiction
These Terms shall be governed by and construed in accordance with English law.
Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England.
Statutory and regulatory disclosures
We will not file a copy of these Terms specifically in relation to each user or customer and, if we update these Terms, the version to which you originally agreed will no longer be available on our Website. We recommend that you consider saving a copy of these Terms for future reference.
These Terms are available in the English language only